Returns & Refunds

Stowpine Co. — last updated October 3, 2026

We want what you order to fit your space and do its job. If it doesn't, here's exactly how returns work.

Quick summary

• You can return most items within 30 days of delivery if you change your mind.
• Email us first at support@stowpine.com. We'll send return instructions and a return authorization (RMA) number. We can't accept returns shipped without one.
• For change-of-mind returns, you pay return shipping and need to use a tracked service.
• If your item arrives damaged, defective, or wrong, send us a photo within 30 days. We'll replace it or refund you, and you don't need to send anything back.
• Refunds go back to your original payment method within 2 business days after we inspect the return.

Changed your mind? Starting a return

1. Within 30 days of the delivery date, email support@stowpine.com with your order number, the item(s) you want to return, and a short reason.
2. We'll reply within 2 business days with your RMA number. Ship change-of-mind returns to: Stowpine Co. Returns, 120 S Houghton Rd, Suite 138, Tucson, AZ 85748.
3. Pack the item securely, write the RMA number on the outside of the box or on a note inside, and ship it with a tracked service (USPS, UPS, or FedEx).
4. Reply to our email with your tracking number.

Returns that arrive without an RMA number, or at an address other than the one we give you, can't be processed and may be refused.

What qualifies for a refund

We inspect every return and refund based on its condition when it reaches us.

Condition when we receive it	Refund
New and unopened, in original packaging	100% of the item price
Opened but like new: unused, all parts included, original packaging in good shape	100% of the item price
Unused and complete, but original packaging is missing or badly damaged	Item price minus 15%
Missing parts or accessories, or shows light signs of use	Item price minus 30%
Adhesive applied, installed or mounted, heavily used, or damaged after delivery	Not eligible for a change-of-mind refund (see below)

If we apply a deduction, we'll email you photos and the amount before issuing the refund.

Items we can't take back for change of mind

• Items with adhesive strips or pads that have been applied or removed, or items that have been installed, mounted, drilled, or cut to fit
• Items returned without an RMA number
• Requests made more than 30 days after delivery
• Open Box and other items marked Final Sale

This doesn't limit our help with items that arrive damaged, defective, or wrong. That's covered in the next section.

Damaged, defective, or wrong items

If something arrives broken, doesn't work as described, or isn't what you ordered: 1. Email support@stowpine.com within 30 days of delivery with your order number and clear photos of the item, the packaging, and the shipping label. 2. We'll review it within 2 business days and offer a replacement or a full refund of the item price, plus any shipping you paid. 3. You don't need to send the item back unless we ask (we'll cover the cost if we do).

Replacements ship as soon as the item is available again. If it's out of stock or a replacement would take too long for you, we'll refund you instead.

Refund timing and method

• We inspect returns within 3 business days of receiving them.
• Approved refunds are issued within 2 business days after inspection, to your original payment method.
• Your bank or card issuer may take another 5 to 10 business days to post the refund.
• Refunds cover the price you paid for the item, after any discounts. Original shipping charges and return shipping costs aren't refundable unless the return is because of our mistake (damaged, defective, or wrong item).
• Bundles and multi-packs: you can return the whole bundle, or part of it with approval. A partial bundle return is refunded at that item's share of the bundle price you paid.
• Free shipping orders: if a return brings your order below our free-shipping minimum ($50), we deduct the standard $4.99 shipping charge from your refund.

Return shipping

For change-of-mind returns, you choose the carrier and pay for shipping. Use a tracked service and pack items so they arrive in the same condition. We can't refund packages that are lost or damaged on the way back to us, so consider adding insurance for higher-value items.

Exchanges

The simplest way to get a different item or size is to start a return for the original and place a new order. If you received a damaged, defective, or wrong item, we'll send a replacement at no cost.

If a return isn't accepted

If a return doesn't qualify, we'll email you with the reason and photos. You can have it sent back to you at your cost. If we don't hear back within 30 days, we may donate or recycle the item.

Open Box items

Some items we sell are customer returns that we've inspected and graded. They're sold at a discount, ship free, are labeled Open Box, and are final sale: they can't be returned for change of mind. Each listing describes the item's condition. If an Open Box item arrives damaged, doesn't work, or doesn't match its listed condition, email us within 30 days and we'll make it right.

Fair use

To keep our prices low, we may review accounts with frequent returns or claims. If you've already received a refund without a return in the past 90 days, any further claims may take a little longer while we review them by hand.

Questions

Email support@stowpine.com and include your order number. We answer within 2 business days, Monday to Friday.

Nothing in this policy limits any rights you have under applicable law.